Refund Policy
Learn how returns, exchanges, and refunds work so you know exactly what to expect if you need to send something back.Returns
Our policy lasts 90 days. If 90 days have gone by since your product was delivered, we cannot offer a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Non-returnable items include:- Gift cards
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 90 days after delivery
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also inform you of the approval or rejection of your refund.If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.Late or Missing Refunds (If Applicable)
- If you have not received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and still have not received your refund, please contact us at hello@swapee.com.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at hello@swapee.com and mail your item to: Predikherenhoevestraat 42, 2840 Reet, Belgium.Additionally, if you are a European resident we note that we process your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or to pursue our legitimate business interests listed above.Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will learn about your return.Shipping
If you wish to return your product, please mail it to: Predikherenhoevestraat 42, 2840 Reet, Belgium.In the case of a customer-initiated return where the correct product was delivered as ordered, you will be responsible for covering the return shipping costs. Initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount.If the return is required due to a mistake on our part, there is no need to return the original item. We will send you a replacement at no additional cost and take full responsibility for the error.Depending on where you live, the time it may take for your exchanged product to reach you can vary.If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.Company Information
Name: Swapee
Address: Predikherenhoevestraat 42, 2840 Reet, Antwerpen, Belgium
VAT Number: BE0705.927.792
Phone Number: +32470249778
Address: Predikherenhoevestraat 42, 2840 Reet, Antwerpen, Belgium
VAT Number: BE0705.927.792
Phone Number: +32470249778
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